Manager quality control
Analyzes managers' text chats, finds gaps and mistakes, and sends a report to the supervisor. Call analysis requires call transcripts or the STT add-on
Final scope may depend on integrations, channels, and usage.
What this agent does
The problem it solves
Analyzes managers' text chats, finds gaps and mistakes, and sends a report to the supervisor. Call analysis requires call transcripts or the STT add-on
Analyzes managers' text chats, finds gaps and mistakes, and sends a report to the supervisor. Call analysis requires call transcripts or the STT add-on
Volume limits: Analysis of text chats or ready call transcripts, weekly report to the supervisor. Up to 2,000 messages or 100 call transcripts per month
Often used in: Sales & call centers
Capabilities
- Chat review against checklists
- missed-step detection
- weekly supervisor report
Sales and support team leads, quality control
How it works
From the first inquiry to human handoff — one clear cycle. We configure scenarios, connect channels and integrations, run a pilot, and launch the agent for your workflow.
Incoming request
The agent receives a message or call on the connected channel and identifies the customer context.
Understand & qualify
It interprets intent using your scripts, knowledge base, and business rules.
Take action
It performs the agreed step — books, collects data, updates CRM, or answers from the knowledge base.
Hand over when needed
Complex or out-of-scope cases are escalated to a human with full context.
Integrations and control
Channels
Integrations
Integration availability depends on official APIs and your system configuration.
Control and safety
Complex or out-of-scope cases are escalated to your team with full context. You set escalation rules, control scenarios, and can join any conversation when needed.
- Handoff to staff with full context
- Configurable escalation rules
- Scenario control and live join
Request this agent
Submit a request — we'll clarify scope, integrations, and timeline.
Manager quality control
What happens next
- We align scenarios, channels, and integrations with your business
- We configure the agent, run a pilot, and refine responses
- You receive a ready agent with documentation and quality controls
What happens after you apply
- We clarify your goals and integration scope
- We prepare a realistic launch plan
- We contact you before implementation begins