Omnichannel request intake
Collects requests from Telegram, the website, and Instagram, qualifies them, and passes them to a CRM/spreadsheet
Final scope may depend on integrations, channels, and usage.
What this agent does
The problem it solves
Collects requests from Telegram, the website, and Instagram, qualifies them, and passes them to a CRM/spreadsheet
Collects requests from Telegram, the website, and Instagram, qualifies them, and passes them to a CRM/spreadsheet
Volume limits: Up to 3 channels: Telegram, website, and Instagram; one standard CRM or spreadsheet. Up to 2,000 incoming customer messages per month
Often used in: Real estate, Legal services, Logistics & delivery, HR & recruiting, Construction & renovation
Capabilities
- Multi-channel intake
- qualification
- CRM/spreadsheet routing
Businesses receiving leads from multiple digital channels
How it works
From the first inquiry to human handoff — one clear cycle. We configure scenarios, connect channels and integrations, run a pilot, and launch the agent for your workflow.
Incoming request
The agent receives a message or call on the connected channel and identifies the customer context.
Understand & qualify
It interprets intent using your scripts, knowledge base, and business rules.
Take action
It performs the agreed step — books, collects data, updates CRM, or answers from the knowledge base.
Hand over when needed
Complex or out-of-scope cases are escalated to a human with full context.
Integrations and control
Channels
Integrations
Integration availability depends on official APIs and your system configuration.
Control and safety
Complex or out-of-scope cases are escalated to your team with full context. You set escalation rules, control scenarios, and can join any conversation when needed.
- Handoff to staff with full context
- Configurable escalation rules
- Scenario control and live join
Request this agent
Submit a request — we'll clarify scope, integrations, and timeline.
Omnichannel request intake
What happens next
- We align scenarios, channels, and integrations with your business
- We configure the agent, run a pilot, and refine responses
- You receive a ready agent with documentation and quality controls
What happens after you apply
- We clarify your goals and integration scope
- We prepare a realistic launch plan
- We contact you before implementation begins